Case Studies

Browse our success stories to see how we’ve optimised sales and value for our clients.

 

 

O2 Ireland Affinity

O2 wanted to develop a more sophisticated employee benefit scheme offering a broad range of products through multiple channels – online, in store and call centre. Optimise implemented a bespoke Reward Solution that enabled employees to search for and select their chosen product package online, combined with the ability to also redeem in store of through the call centre via a unique offer code. O2 were also able to outbound call employees who had not redeemed their unique code to increase conversion and up-sell value. Our Reward Solution has been running with 02 for over 3 years and has delivered a constant stream of high-value sales from a wide variety of 02’s blue-chip client employees.

“Optimise have been instrumental in delivering and maintaining a flexible platform to allow O2 Ireland to establish a significant sales channel from our corporate client employees. The solution has allowed us to remove barriers to customer acquisition providing customers with the flexibility to go in-store whilst providing a set of hot leads to our outbound call centre. It goes without saying that this solution has supported the high quality experience expected by customers when approaching O2” Nicola McMurtry

 

 

Santander Recommend a friend

Following a successful pilot in 2011, Santander rolled out the Recommend a friend scheme with Optimise in 2012. The roll out included both the 1|2|3 Current Account & 1|2|3 Credit Card and was promoted to Santander’s existing 1|2|3 customers via a combination of email, on-site & marketing activities. Optimise created & delivered a bespoke solution which led to thousands of referrals and resulted in hundreds of sales. More importantly, the widget design has allowed customers to input comments about their experience and the feedback has been great.

“Optimise has been an integral part of the team for the rollout of our Recommend a Friend offer. The Optimise team has demonstrated flexibility and creativity throughout the process. Their input and experience has been very useful.”


 

 

O2 Germany Refer a friend

O2 have been using our Referral Marketing solution since November 2007 to encourage customers to refer friends using a choice of cash and Amazon.de Gift Certificates. The Refer a Friend campaign is promoted to customers across multiple touchpoints on the O2 website, supported by email communications to new customers. With our performance intelligence, O2 has been able to continuously refine and improve success – tiered rewards, increased rewards to support promotions and new product launches etc. O2’s Refer a Friend marketing has been an unqualified success, with sales from refer a friend accounting for a significant percentage of online revenue in Germany.

“The flexibility offered by Optimise Referral Marketing solution has allowed us to create a campaign that really suits our customers. We’ve seen a significant sales increase since we started using the program, with excellent ROI”. Matthias Hon, Senior Online Sales Programme Manager, O2 Germany

 

 

Aviva Cross-Sell Promotion

Aviva wanted to deliver more home insurance sales from their existing customer base with minimal internal effort and cost. Optimise implemented an incentive Marketing cross-sell solution which offered existing Aviva customers an M&S e-gift card incentive to encourage the purchase of home insurance. The innovative incentive solution used a ‘marketing widget’ to encourage registration for the cross-sell promotion, combined with robust tracking to record all activity from registration to quote to validated sale, and voucher fulfilment and customer enquiry management. Our incentive marketing cross-sell solution has been used by Aviva since 2011 and has become an established and efficient part of Aviva’s customer marketing programme.

“Optimise has been supporting Aviva’s Home Insurance Cross-Sell proposition since 2011. The Optimise Team presented and subsequently delivered an efficient and simple user journey which made it really easy for our customers to benefit. This incorporated all necessary activity and tracking systems and we have since benefited from Optimise’s proactive approach to refinements and their ability to deliver both vouchers and respond to customer enquiries in an SLA-driven environment.” Cara Nash, Aviva UK Direct Insurance.


 

uswitch

Uswitch & Talk Talk Exclusive

uSwitch wanted to differentiate their offering with a market-leading USP to drive increased sales volumes for their most valued partners. Optimise implemented an incentive marketing solution that used a co-branded ‘marketing widget’ to promote an exclusive £100 Amazon.co.uk Gift Certificate as an incentive to customers purchasing a Talk Talk Android contract via uSwitch. Our robust tracking was used to record all activity, reconcile customer data and fulfil genuine sales. This exclusive offer from uSwitch received exceptional PR both on and offline, particularly from Moneysavingexpert, with volumes increased by around 80%.

“Optimise has provided uSwitch with numerous customer incentives promotions to drive new customer acquisition and has assisted us to deliver incremental sales of more than 80% for a number of our key partners. Optimise has been prompt to develop and deliver new incentives campaigns and has been efficient at dealing with all aspects of the programmes – from minor content tweaks through fulfilment and query management. The ability to use Optimise’s platform has provided uSwitch with an addition to our marketing mix and in turn generate substantial growth from targeted campaigns against tight deadlines.” Julia Stent, Uswitch